Similar Jobs
See allTechnical Support
Instructure
Troubleshooting
Technical Support
Communication
Senior IT Support Coordinator
Locaria
Global
Windows
MacOS
M365
Service Desk – Tier 1 Help Desk Technician
BetterWorld Technology
US
IT Support
Help Desk
Windows
Senior Help Desk Associate
NYC Department of Buildings
US
Windows
MacOS
ServiceNow
Operations Technician I
Verra Mobility
US
Troubleshooting
Data Management
Microsoft Suite
Support:
- Demonstrate familiarity with IT analyst-level concepts for software installation and troubleshooting.
- Accurately identify and resolve hardware, OS, and app-related technical issues promptly.
- Serve as primary point of contact for technology support tickets via email, Zoom, phone, and Slack.
Systems Management:
- Manage the technology support queue, prioritizing and resolving tickets with senior team members.
- Support configuration, troubleshooting, and licensing of platforms like Azure, O365, G Suite, and Zoom.
- Analyze feedback on internal processes, review ticket trends, and suggest protocol changes.
Collaboration and Growth:
- Participate in enhancing platforms from design through testing and delivery.
- Coordinate with end users and business owners to report and resolve bugs or system problems.
- Liaise with vendors and support onboarding of new employees to Relay’s systems.
Relay Graduate School Of Education
Relay Graduate School of Education is an accredited not-for-profit institution of higher education serving thousands of educators across the country. It is committed to diversity, equity, inclusion, and anti-racism, and prepares teachers and school leaders to ensure educational excellence and equity.