Manage and prioritize customer inquiries across support channels, delivering timely resolutions.
Provide hands-on support to community administrators and creators, helping them navigate platform features.
Develop expertise in the platform’s ecosystem to troubleshoot technical and product-related issues.
Jobgether is a platform using AI-powered matching to ensure applications are reviewed fairly. The company connects job seekers with roles, focusing on objectivity and speed in the hiring process.
Communicate with clients via email and online platforms
Support scheduling, appointments, and coordination of client timelines
Assist with organizing event and experience details
Aisle & Abroad is a wedding, event, and destination experience studio focused on creating meaningful celebrations and curated journeys. They support clients with weddings, events, honeymoons, and milestone experiences through thoughtful planning and personalized service.
Solving tickets per week across various Remote verticals.
Maintaining productivity standards with high attention to detail and customer advocacy.
Responding promptly to standard tickets via email and live messaging.
Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With core values at heart and a future-focused work culture, the Remote team works tirelessly on ambitious problems, asynchronously, around the world.
Provide email, phone, video, and chat support for clients using our event management platform.
Troubleshoot technical issues related to event setup, payments, seating, and third-party integrations.
Participate in weekend on-call rotation and occasionally travel for on-site event support.
Brushfire builds a ticketing and registration SaaS platform for events, handling everything from concerts to camps. We are a small, nimble, fully remote team that thrives on collaboration and continuous improvement.
Deliver fast, accurate, and empathetic support across chat, voice, and email.
Resolve shift, payment, onboarding, and platform-related issues in real time.
Investigate cases using tools like Zendesk and Salesforce while maintaining clear documentation.
Clipboard runs an app-based marketplace connecting healthcare professionals with workplaces needing staff, enabling financial stability for workers and care for millions across the U.S. Founded in 2016, the company is a remote-first team of over 1,000 people, has been profitable since 2022, and is the leader in Long-Term Care staffing.
Troubleshoot customer issues using internal & external documentation, various tools, and other resources.
Become Smartsheet Product Certified and work with customers through email, phone, and chat.
Partner with leaders to meet or exceed performance goals in areas like customer satisfaction, quality assurance, and attendance.
Smartsheet has helped people and teams achieve since its founding over 20 years ago. They empower teams to automate the manual, uncover insights, and scale smarter, creating space to think big, take action, and unlock the kind of work that truly matters.
Respond to user inquiries via live chat and email in a timely and accurate manner
Proactively identify user needs and help implement specific features
Gather user feedback, feature requests, and workarounds, and suggest improvements
Givebutter is a nonprofit fundraising and CRM platform that replaces multiple tools. Rated #1 on G2 and certified as a Great Place to Work since 2021, the company has a mission-driven, fun culture.
Answer incoming customer phone calls and guide vehicle sellers through the online listing and auction process.
Accurately document every customer interaction in the CRM and coordinate with the Listing Team for seamless handoffs.
Monitor and respond to customer emails, escalating complex issues to the appropriate team member when needed.
Veta Virtual is a virtual staffing company that hires for high-growth clients in the online vehicle sales industry. They offer a collaborative and supportive remote work culture with a focus on customer success.
Plan and execute Chainguard's presence at third-party conferences and sponsored events.
Manage event budgets, timelines, logistics and swag with precision.
Coordinate with sales and SDR teams to drive pre-event outreach and post-event follow-up.
Chainguard is the trusted source for open source by delivering hardened, secure, and production-ready builds of open source software. They are venture-backed by leading investors and include Fortune 500 enterprises and global industry leaders as customers.
Lead high-impact initiatives and projects within the CS team and cross-functionally, driving measurable outcomes from problem identification to shipped solutions.
Own the ongoing improvement of core Support tooling including Intercom and Fin, partnering with vendors and internal stakeholders.
Stay grounded in daily community reality by triaging tickets, using data to surface issues, validate improvements, and inform project work.
Kickstarter is the leading crowdfunding platform for creative projects across film, games, music, art, design, and technology. Since 2009, the company has helped creators launch projects generating billions in pledges, employing a fully remote team across the US and UK with a 4-day workweek.
Collaborate with stakeholders to define feature requirements and build out aspects of the event platform (RainFocus).
Present to key executives and marketing managers, managing complex projects through the software development lifecycle.
Travel to world-class cities to help deliver events, integrating AI into work processes to enhance decision-making and problem-solving.
ServiceNow provides an AI platform for business reinvention, automating workflows for 85% of the Fortune 500. The company fosters an AI-native culture where technology and talent collaborate, with a focus on innovation and employee flexibility.
Respond to customer inquiries via email, phone, and chat regarding orders, shipping, returns, and product questions.
Resolve customer concerns professionally and document interactions accurately to maintain high satisfaction.
Collaborate with internal teams to resolve issues and follow company service standards.
Oowlish is a rapidly expanding software development company in Latin America, partnering with premier clients from the United States and Europe to deliver innovative digital solutions. The company is certified as a Great Place to Work, emphasizing a nurturing environment with opportunities for professional growth and international impact.
Assist with organizing destination event details, timelines, and logistics.
Support coordination of travel arrangements and maintain accurate records.
Communicate client preferences and confirmations clearly and promptly.
Aisles & Abroad specializes in destination event planning and coordination. They offer a supportive, remote work environment with a focus on structured guidance and team collaboration.
Guide new clients through onboarding, connecting their POS systems to our SaaS platform for a seamless start.
Configure and launch ad campaigns in our internal interface, ensuring alignment with each client's business goals.
Troubleshoot minor issues and escalate complex bugs to engineering, maintaining high-touch communication throughout.
Truelogic is a leading provider of nearshore staff augmentation services based in New York, delivering top-tier technology solutions to companies of all sizes. Their team of over 600 tech professionals in Latin America drives digital disruption by partnering with U.S. companies on impactful projects.
Troubleshoot technical issues across phone, email, and chat to ensure seamless candidate experiences.
Navigate multiple software environments to identify root causes and resolve complex problems.
Take full ownership of inquiries, driving process improvements and ensuring resolution.
Hirevue transforms how organizations discover, engage, and hire the best talent through its end-to-end hiring platform featuring video interviewing, assessments, and conversational AI. They have hosted over 70 million video interviews and 200 million chat-based candidate engagements for over 1200 customers worldwide, fostering a culture of innovation and ethical AI.
Handle inbound support requests in English and Spanish via chat, email, and other channels.
Diagnose and resolve issues related to subscriptions, billing, account access, and app features.
Contribute to the internal Knowledge Base in Spanish and English and share user insights with the team.
Speak is building a human-level, AI-powered language tutor in your pocket, with a conversation-first experience that lets learners speak, get instant feedback, and progress through lessons. It has over $150m raised from investors like OpenAI and Accel, with a distributed team across San Francisco, Seoul, and Tokyo.
Provide world-class customer support via email, phone, and chat for Portuguese and English speaking customers worldwide.
Be creative, friendly, and solution-oriented, constantly reviewing processes and suggesting improvements.
Work night shifts in a fully remote position after one month of in-person training in São Paulo.
Wise is a global technology company building the best way to move and manage the world's money with min fees and max ease. They are a rapidly growing international team focused on creating an entirely new network for global money transfer.
Respond promptly to customer inquiries via phone, email, and chat platforms
Assist with booking confirmations, travel changes, and general service questions
Resolve customer concerns with professionalism and efficiency
We are a full-service travel planning company dedicated to delivering personalized, seamless vacation experiences for clients worldwide. Our team is supportive and travel-focused, offering a fully remote and flexible work environment with opportunities for growth.
Manage client workflows and tasks in Dubsado CRM for bridal clients.
Handle email communication and customer service for brides throughout their journey.
Perform invoicing and bookings management using Asana and Slack.
Wing is a company on a mission to redefine the future of work, offering a one-stop shop for companies to build world-class teams and automate operations. It is a remote-first organization with a supportive culture and opportunities for growth.
Lead and develop a remote LATAM-based team of CSMs for SMB and mid-market nonprofit customers, driving retention and growth.
Design AI-driven service workflows for SMB segments and build scalable playbooks and KPIs for high-volume account management.
Oversee customer lifecycle from kickoff to expansion, partner with cross-functional leaders, and mitigate churn risk.
Fundraise Up is a global fundraising platform that helps nonprofits accept donations quickly and seamlessly, powering tens of millions in donations monthly. Trusted by major organizations like UNICEF, the company has a 4.9/5 rating and a diverse, remote team focused on innovation and accessibility.