Senior Community Manager - MARVEL Strike Force

About the Role:

• Own the relationship between the studio and the player community, acting as the trusted voice of the game in every community channel and the voice of the community inside the studio.
• Work remotely from Canada or on a hybrid basis from Mexico City, collaborating with the Marvel Strike Force Live Games team.

What You Will Do:

• Engage with players daily across all community channels, setting the standard for authentic, high-quality player engagement.
• Turn community sentiment, emerging trends, and actionable feedback into strategic insights and recommendations that shape product decisions.
• Drive player communication strategy for major launches, sensitive topics, and high-impact player moments across blogs, videos, social media, and in-game messaging.

What We're Looking For:

• 5+ years of experience in community, social, or player engagement, with strong judgment in communication, prioritization, and escalation handling.
• Experience collaborating cross-functionally with Marketing, Product, Live Ops, CRM, or Player Experience teams.
• Data-informed mindset with strong organizational skills to manage multiple priorities in a fast-paced live environment.