Customer Service Returns Agent (Pharmaceuticals Service Center) - Remote based in Canada

Achieve customer satisfaction through front-line contact with client customers. Handle & respond to inbound customer calls within parameters set by customer service levels. Performing outbound calls concerning product returns and rebates. Maintain advanced organizational skills, a high level of self-motivation, ability to work independently/efficiently in a high-pressure environment, and a proven ability to manage multiple competing priorities through to completion. Maintain excellent interpersonal and telephone skills. Proven ability to forge strong relationships with customers. Work effectively and collaboratively with all team members and cross functional work streams. Possess strong communication skills including the ability to keep others informed, listen for understanding, effective presentation skills and concise writing ability. Develop and maintain an in‐depth knowledge of client's product line, pricing structures, and the various Channel Operations strategies. Responsible for accurate and timely processing of all service center owned transactions including orders, claims, and returns to ensure compliance and cycle time goals are met. Responsible for timely escalation of issues/transactions outside of designated remit. Follow procedures as defined in Standard Operating Procedures in addition to proactively identify opportunities for process improvements