Global Account Director - Install Base

The Install Base Global Account Director is responsible for managing, retaining, and expanding relationships with QAD Redzone’s existing customer accounts. This role focuses on ensuring customer satisfaction, driving adoption of Redzone modules, and uncovering new revenue opportunities through expansions, upsells, and renewals. This role will act as a trusted advisor, partnering closely with Customer Success, Implementation & Coaching, Development/Engineering and executive stakeholders to maximize the value customers receive from their Redzone investment. Account Management & Retention: Serve as the primary relationship manager for an assigned portfolio of Redzone customers. Drive account retention through proactive engagement, renewal management, and ensuring customer satisfaction.