HR Shared Services Representative

Customer Service:

• Answer incoming inquiries with problem solving, critical thinking, and empathy.
• Aid team members with HR Operation requests, such as timecards, payroll, and benefit enrollment.
• Provide professional customer service to team members, leaders, and providers.

Departmental Support:

• Initiate contact or makes referrals to the appropriate resource for situations that require specific attention.
• Participate in and share expertise during team meetings and training sessions.
• Advocates and facilitates escalated inquiries with market HR or Centers of Excellence as needed.

Research:

• Conduct routine research to resolve calls and submitted cases by clarifying company policy/practice or regulations.
• Determine and address any unstated needs and anticipates additional considerations and questions.
• Recognize when escalation of a situation is necessary.