New SMB Account Manager

We prioritize the needs of our customers and recognize that our success depends on their satisfaction. As an Account Manager at Valimail, you will play a pivotal role in driving revenue growth by managing the renewal and expansion sales cycles across a segment of customer accounts. Your primary focus will be on building and maintaining strong customer relationships to ensure customer satisfaction and revenue retention. Own the post-sales end-to-end customer relationship for assigned accounts. Understand the health and sentiment of the account, ensuring customer satisfaction. Proactively identify customer needs and provide solutions that support growth through upsell and cross-sell opportunities. Collaborate with customers to set clear and achievable goals for their success both at a user and executive level. Monitor renewal risk indicators, and take proactive actions in partnership with internal teams to mitigate risk. Manage and assist with escalations to ensure timely and high-quality resolutions to customer issues and concerns.