Manager, SMB Customer Success

Team Leadership and Development:

• Lead and coach a team of SMB Customer Success Managers.
• Foster career growth, accountability, and professional development.
• Maintain dashboards and reporting for visibility on team performance.

Customer Engagement and Advocacy:

• Own a personal portfolio of higher-ARR SMB accounts.
• Act as the escalation point for customer issues.
• Ensure adoption, satisfaction, retention, and expansion.

Collaboration and Strategy:

• Collaborate with cross-functional stakeholders.
• Align processes, share insights, and influence product and company strategy.
• Maintain dashboards and reporting for visibility on team performance.