Job Description
As a QA Manager, you will lead the daily operations of the Sales/Success Quality team, ensuring timely and accurate delivery of audits and insights. You will drive calibration and scoring consistency across programs, teams, and QA analysts. Analyze QA data to uncover trends, root causes, and correlations to key operational metrics.
Partner cross-functionally with Operations, Enablement, and Product Operations teams to translate QA insights into process, policy, and performance improvements. Oversee the development and refinement of QA forms and monitoring methodologies to align with business objectives. Coach, mentor, and develop QA Analysts to strengthen analytical skills, calibration accuracy, and impact. Represent QA in meetings, business reviews, and planning sessions, providing data-driven recommendations to improve customer and pro experiences.
About Thumbtack
Thumbtack helps millions of people confidently care for their homes by providing an app to take care of and improve their home.