Manager, Customer Success Managers (PubSec)

Responsibilities:

• Lead a team of Customer Success Managers focused on customer adoption, account health, and advocacy.
• Coach team members through regular feedback, development support, and career growth conversations.
• Partner with the Director of Customer Success Managers to define team goals and align priorities.

Requirements:

• Experience leading customer-facing teams in software, technology, or customer success environments.
• Knowledge of software development lifecycle, agile, DevOps, and cloud technologies like Kubernetes and AWS.
• Strength in communication, coaching, and process improvement with a warm, empathetic leadership style.

Benefits:

• Flexible Paid Time Off and Equity Compensation with Employee Stock Purchase Plan.
• Growth and Development Fund and Parental Leave.
• Team Member Resource Groups and a remote-first work environment.