Customer Support Specialist, DNA Synthesis - EMEA

Customer Interaction:

• Respond to inquiries and problems via email, chat, and phone.
• Collaborate with stakeholders to develop solutions.
• Follow up to ensure customer satisfaction.

Order Management:

• Perform product order intake across product lines.
• Work with customers to obtain necessary information.
• Onboard custom vectors by designing synthesis strategies.

Customer Guidance:

• Provide information to help customers decide which product to buy.
• Help customers navigate the e-commerce website.
• Help customers understand order status.