Senior Customer Success Manager

Senior Customer Success Managers (CSMs) are embedded in the heart of our customer relationships. This role is focused on understanding our partner and customer’s unique needs and use cases, helping them realize the full value of our platform, and turning that value into measurable outcomes and compelling advocacy. CSMs build deep, trusted relationships across all levels of the organization—from day-to-day users to executive sponsors. You'll navigate account dynamics, uncover business goals, develop account plans, and proactively manage risk while driving product adoption and long-term success for our direct customers and partners. You will help customers articulate and quantify the business value of our solutions, tell their stories, and become advocates.