Junior Account Manager

Ocrolus is seeking a dynamic Junior Account Manager with around 5 years of experience in account management & client servicing in the US region. The ideal candidate will excel at building strong client relationships, ensuring customer satisfaction, and supporting revenue growth initiatives. This role is perfect for someone eager to take ownership of accounts while working closely with senior leadership to drive success. Manage day-to-day relationships with assigned accounts, ensuring high client satisfaction and timely delivery of services. Support senior account managers in executing account plans and identifying upsell/cross-sell opportunities. Act as the primary point of contact for client queries, issue resolution, and ongoing support. Coordinate with internal teams (sales, product, and operations) to meet client requirements effectively. Track account performance, prepare reports, and share insights with clients and leadership. Assist in preparing proposals, presentations, and renewal documentation.