Senior Director, Renewals

QAD is seeking a dynamic and strategic Senior Director of Renewals to lead our global renewals organization. Reporting to the VP of Customer Success, this role will own the development and execution of the renewal strategy to ensure high customer retention, revenue optimization, and operational excellence. The ideal candidate has deep experience in SaaS, a proven track record in leading high-performing renewals or account management teams, and a strong understanding of customer lifecycle and commercial levers. Develop and lead the global renewals strategy to drive consistent execution across regions, ensuring high retention and expansion rates. Collaborate with Sales, Customer Success, Finance, Legal, and Product to align renewal motion with broader company goals. Build, mentor, and lead a high-performing team of renewal managers and specialists, including regional leaders. Define and implement scalable processes and systems (e.g., Salesforce, Gainsight) to manage and forecast renewals accurately and efficiently. Ensure the renewals team engages customers in value-based conversations, working closely with Customer Success to surface outcomes and resolve blockers. Represent the voice of the customer in internal discussions around product, support, and commercial terms. Identify expansion opportunities and coordinate with Sales and Customer Success to capture them as part of the renewal cycle.