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Responsibilities:
- Manage and mentor a team of Project Managers, fostering accountability and continuous improvement.
- Partner with Sales for pre-sales support, including scoping and developing Statements of Work.
- Coordinate with product teams as a client advocate based on project needs and feedback.
Operational Excellence:
- Maintain ownership of a project portfolio, applying PMO standards and best practices.
- Oversee operational processes for multiple product lines and project setup in management tools.
- Coordinate sales-to-services transitions to ensure seamless handoff and customer experience.
Success Metrics:
- Deliver projects on time and within budget, targeting ≥ 90% success rate.
- Achieve high customer satisfaction scores, targeting ≥ 8/10 or NPS ≥ 50.
- Ensure efficient project setup, targeting ≤ 2 business days for new projects in PM tools.
PerfectServe
PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company has over 400 employees and fosters a collaborative, tech-forward environment where everyone contributes to meaningful work that advances patient care.