Manage and organize the Managing Partner’s inbox, flagging priority emails and drafting responses.
Handle inbound calls from clients, partners, and vendors in a professional and empathetic manner.
Schedule meetings, consultations, and personal appointments to maintain calendar balance.

Client Intake:

Answer inbound calls and messages from potential clients using Lawmatics and PracticePanther CRMs.
Qualify leads through structured scripts and guide them through the intake process.
Collect and organize intake documents and schedule consultations with the Managing Partner.

Process Optimization:

Create and refine client intake scripts that maintain accuracy and natural flow.
Track key metrics and collaborate with the team to streamline the inquiry-to-consultation process.
Support testing of AI tools to enhance after-hours responsiveness.

Aventus

We are Aventus — a boutique customer experience BPO in Charleston, South Carolina, trusted by over 100 clients across industries, including e-commerce, real estate, and legal services. We are a small, growing team that values empathy, proactivity, and continuous improvement.

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