Field Service Engineer

Primary Function:

• Install, support, troubleshoot, repair, and maintain all Intuitive products in an assigned territory.
• Ensure service agreements and warranty obligations are fulfilled while exceeding customer expectations.
• Provide mentoring to junior Field Service Engineers and perform regional administrative tasks as required.

Roles & Responsibilities:

• Perform all types of scheduled maintenance activities including system inspections, preventive maintenance, software updates, and upgrades.
• Troubleshoot, diagnose, and repair products within designated timeframes and coordinate system deliveries and installations.
• Complete administrative duties such as spare parts inventory, field activity reports, and expense reports in a timely manner.

Qualifications:

• University or college degree in science or a technical engineering field or equivalent experience.
• Strong written and oral communication skills in local language and English.
• Proven ability to independently troubleshoot complex electro-mechanical systems and travel up to 50-70%.