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Role Overview:
- Support IT systems that keep the global, remote-first team productive and secure.
- Execute day-to-day IT operations, from device management to access controls.
- Serve as a reliable partner across the company for seamless employee experience.
Key Responsibilities:
- Serve as the primary point of contact for daily IT issues, troubleshooting via Slack, email, and video.
- Maintain accurate hardware and software inventories and administer collaboration tools like Slack, GitHub, and Asana.
- Keep internal systems documentation and knowledge base articles up to date for IT and end-users.
Required Qualifications:
- 2 to 4 years experience in IT operations, helpdesk, or technical support in a fast-moving environment.
- Strong proficiency in macOS environments, network troubleshooting, and hardware support.
- Exceptional communication skills to explain technical concepts to non-technical stakeholders with empathy.
Sardine
Sardine is a leader in fraud prevention and AML compliance, providing a platform that uses device intelligence, behavior biometrics, machine learning, and AI to stop fraud. It is a remote-first company with hubs in multiple cities and employs talented, self-motivated individuals valuing performance over hours.