Source Job

Germany

  • Maintain and support core IT systems, including Google Workspace and device management (JAMF).
  • Execute IT onboarding and offboarding processes, including hardware provisioning, computer setups, and access management.
  • Support tools like VPNs, password managers, and endpoint security, ensuring employee devices are patched and compliant.

Technical Support

20 jobs similar to IT Helpdesk Technician

Jobs ranked by similarity.

Global

  • Own end-to-end employee onboarding: device provisioning, configuration, and day-one readiness
  • Manage global IT inventory across regions: ensuring accurate tracking of all assets
  • Oversee device lifecycle: procurement, distribution, refresh, and decommissioning

We are a fast-growing company looking for an experienced and proactive IT Administrator to join our Security & IT team. If you’re excited to solve complex challenges and make a meaningful impact, we’d love to hear from you!

$700–$700/mo
Colombia

  • Assist Sezzle’s IT Operations team with daily support tasks and troubleshooting.
  • Ensure timely resolution of end-user issues and maintain accurate inventory.
  • Contribute to IT process improvement and support new system initiatives.

Sezzle is financially empowering the next generation, revolutionizing the shopping experience beyond payments with interest-free installment plans. They blend tech with accessible shopping, impacting merchant sales through increased conversions and higher order values.

$150,000–$175,000/yr
Global

  • Resolve hardware, software, access issues across all time zones.
  • Own and manage Google Workspace, Microsoft 365, and the Atlassian suite.
  • Responsible for IT onboarding and offboarding, provisioning, SSO, and access control.

Mattermost is the leading collaborative workflow platform for defense, intelligence, security, and critical infrastructure. Trusted by the U.S. Department of War and Fortune 500s, their platform runs on-premises and in private clouds. They deliver secure messaging, file sharing, workflow automation, and project management. They are a remote-first, open-source company.

$80,100–$89,000/yr

  • Provide end-user support across macOS, Windows, and SaaS platforms, specifically Slack and Google Workspace.
  • Manage onboarding and offboarding, including device provisioning, shipping logistics, and access lifecycle management.
  • Design and implement automation to eliminate repetitive IT tasks and improve operational efficiency.

Honor Technology's mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides technology, tools, and services that empower older adults to live life on their own terms. With a global franchise network and more than 100,000 Care Pros.

US

  • Own and deliver a seamless global IT onboarding experience including leading IT orientation and ensuring timely equipment provisioning for all new hires
  • Manage global equipment logistics end-to-end, including vendor coordination (e.g., Firstbase), asset tracking, shipping, and recovery across regions
  • Administer and support core IT systems including Google Workspace, Okta, Slack, MDM tools (Intune/Iru), and ITSM platforms (Jira Service Management)

Brightwheel is the largest, fastest-growing, and most loved platform in early education. They are trusted by millions of educators and families every day and backed by top investors.

Global

  • Resolve IT support requests from distributed team members quickly, clearly, and empathetically.
  • Proactively identify processes that can be automated and implement those solutions yourself or in collaboration with the platform team.
  • Own the full employee lifecycle from an IT perspective, including provisioning, access management, and offboarding.

saas.group is a company that turbocharges promising B2B SaaS ventures, unlocking their full potential by acquiring small software treasures and polishing them into industry stars. They have a dynamic, fully remote team of nearly 380+ colleagues spanning 50+ countries.

$73,000–$91,250/yr
Canada 4w PTO

  • Act as the primary contact for IT requests via Jira and Slack.
  • Own identity and access management across core systems.
  • Own SOC 2 Type II IT controls: evidence collection, audits, and working with external auditors.

PolicyMe is a Canadian digital insurance solution, offering straightforward and affordable financial protection. They operate with a remote-first culture and have sold over $10 billion in insurance coverage since 2018.

$75,000–$100,000/yr
US Unlimited PTO 10w maternity 10w paternity

  • Serve as first line support for internal IT issues.
  • Provision and configure laptops, peripherals, and mobile devices.
  • Track software licenses and subscriptions to ensure accurate counts and compliance.

Red Cell Partners is an incubation firm building and investing in rapidly scalable technology-led companies that are bringing revolutionary advancements to market in healthcare, cyber, and national security. United by a shared sense of duty, they are developing powerful tools and solutions to address our Nation’s most pressing problems.

Global

  • Own access provisioning end-to-end: Process and fulfill access requests across our SaaS stack, ensuring accuracy, proper approvals, and complete documentation.
  • Run the IT help desk: Serve as the primary point of contact for IT support, resolving issues quickly and routing more complex problems with clear context.
  • Support onboarding and offboarding: Ensure new hires are fully set up on day one and that departing employees are cleanly and securely deprovisioned.

Moxie empowers ambitious aesthetic entrepreneurs to build profitable, independent practices. They've grown from an idea to a global, remote-first team now supporting 700+ practices nationwide, aiming to unlock sustainable success for aesthetic entrepreneurs.

$75,000–$100,000/yr
US Unlimited PTO 10w maternity

  • Serve as first line support for internal IT issues, troubleshooting hardware, software, access, and connectivity problems.
  • Provision and configure laptops, peripherals, and mobile devices, install software, and manage user access.
  • Track software licenses and IT assets, assist with procurement, and coordinate with vendors while following security policies.

DEFCON AI is an insights company that leverages artificial intelligence, mathematical optimization, data analytics, and software engineering for resilient optimization of complex systems. In today’s dynamically changing world, DEFCON AI’s technology aligns outcomes with operational goals, better decision making, and empowers customers to anticipate assess, and mitigate the impacts of disruptions.

Europe

  • Apply a detail-oriented approach to ticket intake, troubleshooting, and documentation.
  • Demonstrate an approachable and empathetic demeanor when engaging with end users.
  • Practice active listening to fully understand user concerns.

Spreetail helps brands increase their ecommerce market share globally while improving their operational costs. They are a fast-growing ecommerce company that values creative freedom, work-life balance, and meaningful relationships among employees.

$50,320–$63,095/yr
Canada

  • Provide high-quality technical support and resolve IT requests within reasonable timeframes.
  • Manage access and licenses (creation, modification, and removal of user accounts and SaaS access).
  • Identify and implement improvements to IT processes and user experience leveraging automation and AI tools.

Workleap is a Montreal-based tech company with a mission to simplify work since 2006. They build products that tackle HR and IT challenges, including the AI-powered Workleap Platform and ShareGate, a Microsoft 365 migration and governance solution. More than 20,000 companies use Workleap products.

Europe

  • Own day-to-day IT support and employee lifecycle management including onboarding/offboarding, device setup, and access control for tools like Microsoft 365 and Slack.
  • Coordinate with managed service providers and troubleshoot infrastructure issues such as VPN, networking, and email delivery across macOS, Linux, and Windows environments.
  • Support acquisitions integration by assessing agency tech stacks, migrating legacy systems, and connecting them to Dwelly's core platforms with minimal disruption.

Dwelly is a UK-based, AI-enabled lettings and property management platform that grows by acquiring estate agencies and building technology to automate tenant management, payments, and property maintenance. The company is a fast-growing, product-focused organization backed by top-tier investors, with a team possessing deep experience in real estate, technology, and operations, fostering a culture of hard work and ambitious results.

$89,000–$100,000/yr
Unlimited PTO

  • Provide onsite & remote user support, including general desktop troubleshooting for all employees
  • Manage & develop our identity providers (Active Directory, Okta, Google workspace)
  • Provision & deploy new employee endpoints, assist with new hire onboarding

Prove provides phone-centric identity tokenization and passive cryptographic authentication solutions to modernize how businesses acquire, engage with, and enable consumers in a mobile-first economy. They have over 1,000 enterprise customers and process 20 billion customer requests annually.

  • Provide high-touch technical support for executives and senior leaders.
  • Install, configure, and maintain Windows and macOS workstations and mobile devices.
  • Respond to service requests with urgency and document troubleshooting steps.

The RRS Group provides real estate development and related services to investment-grade clients. They deliver comprehensive enterprise solutions that address every phase of the building lifecycle and has maintained a strong commitment to the communities they serve for over two decades.

$75,000–$115,000/yr
US

  • Support staff via Slack and JIRA, troubleshooting complex issues.
  • Administer identity, access, and endpoint services such as Okta and Active Directory.
  • Contribute to IT projects including new tool implementations and platform migrations.

Grant Street Group provides SaaS in fields such as electronic payments, auctions, and tax collection and billing. They reward teamwork, professional excellence, and individual responsibility and offer a technology-rich work environment.

LATAM

  • Troubleshoot and maintain software and hardware
  • Work with IT team to expand efficiency through improving, streamlining, and documenting IT processes
  • Provide system access using role-based access permissions

Deel provides an all-in-one payroll and HR platform for global teams, combining HRIS, payroll, compliance, benefits, performance, and equipment management. With a team of 7,000 spanning 100+ countries, they foster a connected culture that drives continuous learning and innovation.

US

  • Take ownership of customer issues reported and see problems through to resolution
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Install and configure computer hardware, software, systems, networks, printers, scanners, and other IT related equipment

Green Brick Partners values honesty, objectivity, maturity, and efficiency. They are dedicated to providing the IT support and resources to enable their customers to succeed, fostering a supportive and growth-oriented environment.

US

  • Manage requests for technical assistance and document resolutions using the ticketing system.
  • Prioritize and manage multiple concurrent support requests, contributing to technical documentation.
  • Resolve hardware, software, application, and system issues for faculty and staff across multiple locations.

Texas A&M AgriLife is the nation’s largest, most comprehensive agriculture program, composed of a college and four state agencies within The Texas A&M University System. With over 5,000 employees and a presence in every county across the state, they improve lives, environments and the Texas economy.

US

  • Independently manage and prioritize a personal ticket queue from intake through resolution.
  • Provide L2–L3 support for hardware, software, network connectivity, identity, and productivity issues.
  • Produce and deliver weekly reports on ticket volume, resolution times, recurring issues, and outstanding items.

Sourcefit provides offshore staffing solutions, allowing businesses to build dedicated teams in the Philippines. While specific employee numbers aren't available in the job posting, they foster a culture of independence for their team members.