ITSM Technical Support Engineer

Our Technical Support Engineers contribute to the success of our global customers by supporting their critical business operations and providing excellent standard of service to our global customers, partners and internal staff. They work with some of the biggest and best companies and most prestigious universities in the world to solve complex and interesting issues on mission critical systems through effective collaborative troubleshooting, research and testing or for more complex issues engages directly with back-line and product development teams. Opportunities for skills development and career growth are offered. Responsibilities include enterprise level technical and functional support for Ivanti Enterprise Service Manager products to global customers, partners and internal staff through troubleshooting and diagnosis. The role also involves participation in the continuous improvement of Ivanti products, solutions and platforms.