Strategic Advisor, Customer Health Assurance - CEG

The mission of the Customer Health Assurance team (CHA) is to establish a centralized exception process that safeguards customer health, delivers measurable outcomes, and transforms value delivery while minimizing account health risk. You will work with customers to understand key concerns, issues, and reasons for obstacles that are preventing adoption or potentially leading to a downsell.  You will understand what is needed to promote continued adoption, improve overall satisfaction, and build appropriate plans to execute. You will also lead engagements with customers that require the coordination of different teams.