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Role Overview:
- Optimize telecom service delivery through ServiceNow SPM and SOMT.
- Bridge stakeholders and technical teams remotely.
Key Responsibilities:
- Lead requirements gathering, Agile ceremonies, and UAT.
- Analyze order lifecycles and apply TM Forum standards.
- Drive continuous improvement in service management.
Requirements:
- 5+ years in business analysis with ServiceNow expertise.
- Strong Agile/Scrum and stakeholder management skills.
- Telecom domain knowledge and analytical mindset.
Work Arrangement:
- Remote position based in India, full-time.
- Salary: ₹12–15 lakh per annum.
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