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Responsibilities:
- Answer incoming calls and emails, explain the company's services and pricing, and respond to customer questions.
- Communicate two-hour arrival windows to customers based on technicians' daily schedules.
- Review technician reports for accuracy, upload reports to Jobber, and follow up on unpaid invoices.
Requirements:
- Fluent English and Spanish, both spoken and written.
- Previous professional experience in customer service and administrative support.
- Experience using Jobber and RingCentral, with strong attention to detail.
Location & Availability:
- Remote role with full-time availability Monday through Friday, 8:00 AM to 5:00 PM Eastern Time.
- Reliable computer, stable internet connection, and a quiet workspace suitable for customer calls.
My Hero VA
My Hero VA provides virtual assistant staffing solutions, connecting businesses with remote support staff. They are currently hiring a bilingual Customer Service & Administrative Assistant to support a Florida pool leak detection and repair company.