Customer Success Manager - MLS

Strategic Relationship & Growth:

• Build senior-level relationships with MLS leadership to understand goals and align CubiCasa's value proposition.
• Develop and execute tailored growth strategies to increase paid product adoption and expand market presence.

Internal Collaboration & Advocacy:

• Serve as the 'Voice of the Partner' by collaborating with Product, Sales, and Marketing to reflect MLS opportunities in the company roadmap.
• Share ideas, product feedback, and enhancement requests through Slack to increase organizational visibility and influence.

Operational & Performance Management:

• Own the onboarding experience and establish clear KPIs, ensuring alignment to shared success milestones for internal teams and external partners.
• Develop monthly performance reports to track partnership growth, adoption, and revenue trends, using insights to guide strategic conversations.
• Identify and escalate underperforming partnerships by proposing action plans and implementing improvement initiatives.