Senior Member Support Specialist

About the role:

• As a Senior Member Support Specialist, you will guide members through a smooth onboarding experience onto our accounting platform.
• You will spend most of your day conducting video calls, breaking down complex tax and accounting topics.
• This is a high-impact, customer-centric role requiring deep accounting and payroll knowledge.

What you'll do:

• Conduct daily video calls with members to address onboarding and ongoing account questions.
• Serve as a go-to resource for platform navigation, troubleshooting, and escalating issues.
• Apply accounting, tax, and payroll expertise to support member inquiries and deliver clear explanations.

What you'll bring:

• 4+ years of customer experience or support, with 2+ years in accounting or taxes.
• Proficiency with tools like Xero, QuickBooks Online, Gusto, or ADP.
• Strong understanding of payroll taxes and a passion for helping entrepreneurs.

What we offer:

• Remote-friendly environment with flexibility to work from home.
• Health and wellness quarterly reimbursement, commuter support, and comprehensive medical, dental, and vision coverage.
• Flexible PTO, 16 weeks fully paid parental leave, 401k plan, and equity package.