Customer Success Specialist

The Customer Success Specialist position is an integral part of Firstup’s long-term relationship with its global customers, and the efforts put forth by this individual will directly impact the long-term success of the relationship. Responsibilities include Guided Customer Journey Management, Trigger Response and Play Execution, Cross-Functional Collaboration and Account Risk Escalation Management, Value Optimization and Customer Enablement and Renewal Rate Focus.

You will guide assigned customers through the 36-month customer journey, ensuring that they are on track to meet predefined milestones and positive business outcomes. You will monitor customer progress and health for triggers indicating potential deviations from the journey goals or risk of churn. You will collaborate with internal teams to coordinate customer activities and ensure a seamless experience throughout the journey.

Firstup is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state or local laws.