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Key Responsibilities:
- Tally Robot Certification & Customer Education: Own end-to-end delivery and growth of the Tally Robot Certification program; refine based on learner feedback and define KPIs.
- Customer Onboarding & Adoption Programs: Refine and operate marketing-led onboarding communication programs; build evergreen content and surface adoption insights.
- Store Community & Engagement Programs: Lead programs such as the Store Leader Summit and awards; build the Simbe Community for retail associates.
Qualification & Skills:
- 5–8 years of experience in customer marketing, customer education, or community programs; proven success scaling programs in B2B2C environments.
- Strong experience partnering with Customer Success, Sales, and Product Marketing; operational discipline and analytical mindset.
- Excellent communication skills; familiarity with marketing technologies; willingness to travel 25-50%; knowledge of retail operations, AI, and robotics preferred.
Simbe Robotics
Simbe Robotics is at the forefront of retail innovation, using AI and robotics to transform retail operations with their Tally autonomous shelf-scanning robot. The company has a dynamic and inclusive culture that values being result-driven, empathetic, transparent, agile, innovative, and leaders in their field.