Source Job

• Create and deliver educational materials and training programs to improve customer onboarding and product adoption.
• Own customer communication strategy to drive engagement and loyalty using data-driven segmentation and messaging.
• Scale customer retention, identify upsell opportunities, and advocate for customer needs with internal teams.

Instrumentl is a profitable, hypergrowth, YC-backed SaaS platform that provides grant management software for nonprofits. They serve over 5,500 organizations, have moved over $1 billion through their platform, and have a strong customer satisfaction score.

• Owning the Partner Demand Center and virtual partner marketing manager model.
• Leading the strategy and development of global partner marketing programs.
• Building and enabling repeatable campaign plays, toolkits, and activation strategies.

Zscaler accelerates digital transformation to ensure customers can be more agile, efficient, resilient, and secure. They are an AI-forward enterprise that leverages the world’s largest security data lake. They build high-performing teams focused on customer obsession, collaboration, ownership, and accountability.

• Own the Customer Care Enablement strategy, designing a roadmap aligned with KPIs like CSAT, NPS, and AHT.
• Spearhead AI tool integration across enablement, including generative AI for content and AI-assisted coaching.
• Build scalable learning programs, overseeing onboarding, role-based training, and continuing education.

ezCater is a food tech platform for workplaces, connecting organizations with over 125,000 restaurants for employee meal programs and meetings. The company values innovation, high performance, and work/life harmony, with a collaborative and passionate team culture.

• Identify friction across the customer journey and translate it into measurable CX programs.
• Own end-to-end project management for enterprise customer deployments, driving onboarding and time-to-value.
• Build and scale cross-functional programs with clear owners, metrics, and business impact.

Sprinto is an AI-native GRC platform that helps organizations manage risks, audits, vendor oversight, and continuous monitoring. With a team of 350+ employees and backing from top investors like Accel and Elevation, they serve 3,000+ customers across 75+ countries.

• Design and deliver structured onboarding programs and content that quickly ramp new partners on Cresta’s product.
• Work closely with Partner Leadership, Sales, Marketing, Product, and Engineering teams to design and deliver enablement programs.
• Track and report on partner readiness, certification attainment, and contribution to partner-sourced and partner-influenced pipeline.

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Born from the Stanford AI Lab, Cresta has raised more than $270 million from leading investors and is led by AI experts.

• Manage the full deployment lifecycle for assigned retail locations.
• Configure robots for new sites including traversal pattern setup, schedule management, and route mapping.
• Build scripts, workflow automations, or lightweight internal tools to reduce manual effort in the deployment process.

Simbe Robotics is a leading retail robotics company providing in-store intelligence solutions. They help retailers optimize operations, improve shelf execution, and deliver valuable data insights. Simbe's culture is dynamic, inclusive, and driven by a passion for improving the way retailers operate.

• Own sales opportunities from identification to closing across Spain, Italy, and Portugal.
• Drive customers through the robot adoption journey including warehouse visits and contract negotiations.
• Represent Nomagic products and culture while developing partner collaborations.

Nomagic builds robotic solutions for warehouse pick and place tasks, handling hundreds of thousands of products daily. They are a startup funded by top VCs from the US and EU, with a highly experienced team and a culture of making things happen.

• Define and lead the global strategy for marketing programs.
• Serve as the primary marketing counterpart to channel Sales leadership.
• Build, execute and measure high-impact regional and global partner programs.

Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management. They have more than 31,000 customers (including 100+ of the Fortune 500), a $5.8B valuation, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more.

• Manage a broad portfolio of eCommerce merchants using AI tooling to amplify your reach and sharpen your focus.
• Prioritize outreach based on churn risk, booking consultations to protect retention and unlock cross-sell opportunities.
• Drive one-to-many engagement through webinars, roundtables, and lifecycle campaigns to boost product adoption.

Clearer.io reimagines eCommerce by enhancing search, discovery, and customer engagement through a suite of innovative apps. Our global team empowers eCommerce brands to accelerate growth, fostering a culture of collaboration, creativity, and transformation.

• Architect premium engagement strategy, owning vision, design, and execution of engagement initiatives.
• Drive the event blueprint, leading the strategic agenda and delivery for customer immersion experiences.
• Unify cross-functional ecosystems, bridging self-starting teams into a cohesive experience for customers.

Hirevue transforms how organizations discover, engage, and hire talent with its end-to-end hiring platform featuring video interviewing, assessments, and conversational AI. They have hosted over 70 million video interviews and 200 million chat-based candidate engagements for over 1200 customers.

• Own the entire customer journey from implementation through renewal, driving adoption and value realization.
• Partner with customers to turn mentorship goals into measurable business outcomes.
• Collaborate with Account Management and product teams to reduce churn and generate referrals.

Together is a mentorship software provider helping organizations build impactful programs at scale. It is part of Absorb Software, backed by strong investment and a passionate team.

• Own a portfolio of mid-market accounts end-to-end, from onboarding through renewal and expansion, staying close to customer goals.
• Run a smart, efficient book of business using AI tools to draft communications, summarise account health, and spot patterns across your portfolio.
• Drive adoption with intent by understanding how different teams use Dovetail and connecting that to customer goals.

Dovetail is the Customer Intelligence Platform that unifies fragmented feedback into an AI-powered intelligence layer. Founded in 2017, we are a team of 100+ across offices in Sydney and San Francisco, working with thousands of teams from Fortune 500 companies to innovative startups.

• Own the end-to-end launch process for new enterprise gym partners.
• Develop and maintain standardized partner launch playbooks.
• Design and deliver onboarding and enablement programs for gym trainers and managers.

Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Lead customer lifecycle marketing programs across onboarding, adoption, education, retention and expansion to drive engagement and revenue retention.
• Manage and develop a customer marketing team, scaling programs as business needs grow.
• Partner cross-functionally with Customer Success, Sales, Product, and RevOps to design and execute omni-channel campaigns.

Keeper Security transforms cybersecurity for millions of individuals and thousands of organizations globally with an intuitive, end-to-end encrypted platform. It is a fast-growing cybersecurity company trusted globally, published in 23 languages and sold in over 150 countries.

• Own a large portfolio of accounts (150+), ensuring strong retention and product adoption at scale.
• Deliver value through creative, scalable methods like Loom videos, email playbooks, and group training sessions.
• Manage renewal conversations by showcasing usage and outcomes, even with hard-to-reach customers.

Spellbook is the most comprehensive AI copilot for transactional lawyers, working inside Microsoft Word to help legal teams draft, review, and negotiate contracts faster. With over 4,000 users and backed by $80 million in funding, the company focuses on simplifying legal workflows and eliminating drudgery.

• Build scalable community and ambassador programs that grow the creator ecosystem beyond your own reach.
• Develop lasting relationships with creators, studios, agencies, and community leaders.
• Represent ElevenLabs at IRL creative meetups, AI events, industry conferences, and community gatherings across the US.

ElevenLabs is an AI research and product company transforming how we interact with technology. We serve millions of users and thousands of businesses, and our investors are some of the world's most prominent, including Andreessen Horowitz and Sequoia.

• Support candidates and hiring managers through the recruitment and selection process, ensuring a fair, unbiased, positive experience.
• Partner with retail leadership to create best-in-class training content specific to the recruitment life cycle.
• Manage programs related to seasonal hiring and maintain reporting documents on hiring progress, recruiting spends, and KPIs.

Lush is a cosmetics company that creates handmade, fresh products and champions ethical sourcing. With a focus on belonging and trust, its People and Culture team supports a learning organization across North America.

• Lead project planning and execution for large-scale fulfillment center buildouts, including greenfield launches and relocations.
• Own end-to-end coordination of automation system deployments (goods-to-person, conveyor/sortation, WMS integration) from inception through go-live.
• Manage cross-functional communication and vendor relationships to ensure alignment on scope, schedule, budget, and risk mitigation.

SupplyHouse.com is an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004. They foster a supportive work environment celebrating diversity and empowering employees, with core values of Generosity, Respect, Innovation, Teamwork, and GRIT.

• Own the end-to-end onboarding program, from content creation to facilitation to measurement and iteration.
• Deliver cohort-based onboarding experiences through interactive workshops, role plays, and hands-on exercises.
• Accelerate time-to-productivity across roles using strong onboarding foundations and role-specific ramp paths.

Temporal builds a developer platform for building scalable applications. The company is rapidly scaling its field organization to meet ambitious goals.

• Lead coordination across high-priority self-serve growth initiatives spanning onboarding, activation, lifecycle, monetization, and pricing.
• Build and maintain clear execution plans with timelines, owners, and dependencies across Marketing, Product, Engineering, and GTM.
• Develop reporting frameworks and dashboards that give leadership consistent visibility into progress against self-serve OKRs and program throughput.

Customer.io provides a platform for automated messaging and customer communication, helping teams send smarter, relevant messages using real-time behavioral data. With over 9,000 customers, the company values clarity, influence without authority, and bias for momentum.