Work as a strategic and trusted partner to Directors across our Operations teams.
Collaborate with Senior Leadership teams across Operations to drive high performance and engagement.
Own the people's life-cycle within your business area proactively iterating and improving your approach.
Monzo's mission is to make money work for everyone, waving goodbye to the complicated ways of traditional banking and solving problems for their customers. They foster a culture that centres on their customers and brings together the best of tech with the best of banking.
Support ongoing roadmapping & prioritization of B2B, Brand and Sports Partnerships initiatives.
Provide day-to-day project management support for B2B marketing and partnership launches.
Support the intake process for net-new requests across business units.
Oura's mission is to empower every person to own their inner potential. Their award-winning products help their global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. Oura is a quickly growing company focused on helping people live healthier and happier lives.
Support the onboarding of new brand partners, translating their needs into technical and operational workflows.
Serve as the primary point of contact for European brand partners, building trust and managing strategic relationships.
Execute financial tasks and reporting under the direction of the US Finance Team.
Trove transforms returns, excess inventory, and non-new product into a growth engine for brands. They provide software and operational infrastructure for resale, trade-in, repair, and warranty claims, and they are a Certified B Corporation with offices in the U.S. and Europe.
Facilitating the onboarding process for new clients and assisting existing clients with requests.
Supporting the day-to-day management of client relationships and satisfaction.
Managing a portfolio of new business targets, active existing accounts, and lapsed accounts.
MissionWired helps its partners create revolutionary fundraising strategies to advance their mission and change the country. They have converted more than $4.5 billion in donations to the world’s most trusted philanthropies and groundbreaking campaigns.
Lead customers through onboarding, implementation, and go-live phases.
Conduct configuration workshops to understand customer workflows and business needs.
Translate operational requirements into scalable and stable system configurations.
Sport Alliance helps fitness and wellness businesses scale through digital solutions. They are a market-leading company in a dynamic, fast-growing industry with an international team and a diverse and inclusive environment.
Serve as the primary day-to-day point of contact for a Fortune 50 client, building trusted relationships and translating feedback into action.
Directly guide operations and marketing teams, diagnosing what's driving or inhibiting recruitment, program completion, user engagement, and job placement.
Identify longer-term opportunities and surface them to engineering, product, and learning design teams, translating learnings into scalable operational processes.
Pathstream's career mobility platform helps companies invest in their employees’ growth –a win-win that increases retention, advances DE&I outcomes, and ultimately builds a highly competitive future-ready workforce from within. We’re a tight-knit, hardworking, mission-driven team of ~60 employees who are passionate about transforming access to economic opportunity at scale.
Serve as the primary post-sale partner, building trusted, strategic relationships.
Lead onboarding and training, monitor account health, and deliver regular business reviews.
Identify process improvements, strengthen internal workflows, and influence customer success strategy
Mural Health aims to make clinical trials easier for participants and caregivers by removing obstacles. They seem to be a startup, with a culture of collaboration and cross-functional teamwork.
Own the day-to-day with signed partners and run account mapping sessions.
Coordinate joint selling and run the handoff with Duvo sales on partner-sourced deals.
Build the enablement materials and make sure each partner can sell Duvo.
Duvo helps large enterprises actually finish the operational work that nobody on their team has time to close. Our customers include one of Europe's largest online grocery retailers, a global beauty e-commerce brand, a Middle East retail group, and a European pharmacy chain.
Motivate, coach, and develop professional individual contributors and supervisors who support the customer experience at Rover.
Partner with workforce management at both Rover and BPO partner sites teams to organize, prioritize and schedule work assignments to meet business needs.
Review customer contacts and identify ways to improve the customer experience, as well as own escalated customer contacts and resolve them.
Rover connects pet parents with trusted pet care across the U.S., Canada, Europe, and Australia. Headquartered in Seattle and Barcelona, they are a values driven, fast-growing tech company focused on building safe and personalized experiences tailored to the needs of each unique pet. They were named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal.
Architect and ensure delivery of initiatives that drive business outcomes and maximize client success.
Guide the design of scalable program governance, delivery, and measurement approaches.
Represent Gainsight as an executive sponsor in customer forums, influencing decisions and building advocacy.
Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy.
Design and implement client success plans tailored to individual clients, including challenges, goals, and objectives.
Serve as the main point of contact for clients, addressing concerns and ensuring smooth communication.
Provide detailed reporting to clients on service usage and effectiveness, identifying opportunities for improvement.
NRI provides managed solutions and recommendations to improve current solutions. They foster a highly collaborative, results-oriented, dynamic, and extremely positive environment where employees can challenge their skills and work with large, sophisticated, and progressive clients.
Engage our self-service customer base in EMEA — uncover challenges, document workflows, and identify why customers stay or leave.
Stabilize a portfolio of high-potential legacy accounts that currently lack a dedicated point of contact.
Partner with Sales Ops and the Head of Department to refine CRM workflows and improve data hygiene.
Respond.io is an AI-powered business messaging platform that helps companies manage customer conversations across chat, calls and email — all in one place. They are a globally distributed team with employees based around the world, contributing to a diverse and inclusive culture.
Manage client on-boarding, program implementation and client education.
Maximize sales growth, account penetration and retention by partnering with Sales.
Project management of all client implementations, coordinating with internal departments.
Blackhawk Network (BHN) provides branded payment solutions to businesses, helping them grow revenue, increase loyalty, and engage consumers. It operates a global network with over 400,000 consumer touchpoints, offering gift cards, egifts, corporate payouts, and rewards.
Own the end-to-end new hire onboarding experience - from offer accept through 90 days.
Develop a training plan for new and existing managers - covering hiring, performance management, feedback, and career development.
Own the recurring internal communications that keep the company informed (primarily written updates).
Tremendous is a global platform that allows businesses to send payouts to anyone, anywhere, for free. They are a profitable and growing company with a fully remote, high-documentation, low-meeting culture and are trusted by 20,000 organizations.
Own a portfolio of jurisdictions and act as the operational lead for everything regulatory that happens in those geos.
Partner closely with engineering and product to drive requirements development and shape how registration and compliance products are customized per market.
Translate policy and legal direction into operational playbooks and translate field signal back into product priorities.
Breezy is a global, two-sided marketplace company.
Build strong relationships with enterprise customers to understand their legal operations goals.
Serve as the primary point of contact for strategic accounts, ensuring a proactive customer experience.
Translate legal ops pain points into actionable technical solutions.
Onit redefines the future of legal operations through AI, offering a platform that streamlines enterprise legal management, matter management, spend management, and contract lifecycle processes. They are a team of innovators using AI to help legal departments become faster and more strategic.
Develop integrated marketing strategies to build interest in the CrossFit brand, driving sport season participation, partnership engagement, and retail purchases.
Execute integrated marketing campaigns across various channel touchpoints, managing multiple projects simultaneously.
Collaborate with internal teams and external partners to ensure alignment in messaging and execution across all marketing channels.
CrossFit is a fitness regimen and sport. They focus on functional movements performed at high intensity and their workouts incorporate a variety of exercises to improve overall fitness and health.
Oversee the end-to-end execution of complex new property launches.
Manage planning, coordination, and resource allocation for unique properties.
Coordinate activities across Real Estate, Partner Success, Operations, Legal, Marketing, and Finance.
Kasa is a tech-enabled hotel and apartment hotel brand and manager, partnering with multifamily and boutique hospitality property owners. They prioritize automation and data-driven decision-making to optimize revenue; their team spans every US time zone and the Philippines.
Shape how marketplace partners are technically onboarded across multiple international markets and product categories.
Play a key role in scaling our seller onboarding experience while driving automation and operational excellence.
Work closely with Operations, Product, Tech, Sales, and Customer Success teams while helping us prepare for the next chapter of our marketplace journey.
Redcare Pharmacy is Europe’s No.1 e-pharmacy, powered by passionate teams and cutting-edge innovation. They strive to create a healthy collaborative work environment where every employee feels valued and inspired to contribute to their vision “Until every human has their health”.