Job Description
As a CSM, you’ll be the strategic partner and trusted advisor to digital health companies scaling care delivery using Healthie. You’ll own post-implementation success across a portfolio of enterprise customers, ensuring long-term adoption, satisfaction, renewals, and growth. Serve as the primary post-implementation contact for a portfolio of 25+ enterprise healthcare customers. Lead onboarding handoffs, account strategy, and quarterly business reviews to drive platform adoption and satisfaction. Develop strong relationships with clinical, operational, and executive stakeholders. Collaborate with internal teams to deliver value and solve complex workflow needs. Identify growth opportunities, lead renewal and upsell strategies, and reduce churn through proactive risk management.
About Healthie
Healthie is the world’s leading API-first, ONC-Certified EHR for healthcare delivery outside of the hospital, providing infrastructure for scaling organizations.