Job Description
As the Director, Customer Success (West), you will lead and empower a regional team of strategic and dedicated Customer Success Managers (CSMs) supporting our customers across the U.S. West Coast. You will be responsible for ensuring the delivery of an exceptional customer experience that drives measurable value, retention, and growth. This role will collaborate closely with other regional and functional directors including Scaled Success, East Region, and Customer Support to ensure consistency in our customer success processes, enablement, and overall strategy. The Director will manage both team performance and outcomes for their collective book of business, including renewals, retention, and CSQL generation goals. You will act as a player-coach balancing strategic leadership while guiding your teamβs development, managing escalations, and fostering strong cross-functional alignment with Sales, Marketing, Product, and Professional Learning teams.
About Everway
At Everway (formerly n2y/Texthelp), the goal is to lead the world in Neurotechnology software, helping transform the way we understand and are understood.