Director, Member Services & Experience

This role will oversee a critical portion of our unified Support organization, managing managers and a team of 15–30+ as we continue to scale. This position is designed for a metrics-driven operator who thrives in fast-paced environments, drives accountability, and builds high-performing teams that consistently deliver excellent member experiences. Reporting to the VP of Member Operations, you’ll be one of three senior leaders shaping and executing the future of Support at Maven. You’ll be responsible for defining and driving the strategy, execution, and outcomes for your team, and partnering closely with Product, Engineering, Clinical Operations, and Data teams to evolve how we support our members at scale.