Sr. Technical Consultant, Core Business Transformation Solutions

A Technical Consultant (TC) for ServiceNow Core Business Transformation Solutions is a functional and technical expert in the ServiceNow Expert Services Team focused on customer engagement teams – consulting with customers and configuring the ServiceNow Core Business Transformation Products (which includes HR Service Delivery , Legal Service Delivery , Workplace/Facilty Service Delivery and Employee Service Management Solutions and Finance & Supply Chain Solutions ) – all with the goal of accelerating and driving customer business outcomes. Serve as the technical expert in optimizing and leveraging ServiceNow best practices with a strong focus on configuration versus customization. Support the engagements efforts such as specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders, for these specific solutions and domains. Advise customers in their efforts to take advantage of the ServiceNow Solution’s standard capabilities in their efforts to improve their processes. Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution. Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing unit testing of partner resources development. Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution.