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Position Overview:
- Align knowledge strategy with IT service delivery objectives.
- Partner with technical subject matter experts.
- Champion Knowledge-Centered Service (KCS) practices.
Key Responsibilities:
- Develop comprehensive KM strategies aligned with IT service delivery goals.
- Establish governance frameworks and quality standards.
- Provide executive-level reporting on program performance.
Qualifications:
- Minimum 8 years of experience leading knowledge management programs.
- Strong knowledge of KM frameworks and content management systems.
- Experience developing metrics and performance measurement frameworks.
DMI
DMI is a leading provider of digital services and technology solutions. They focus on end-to-end managed IT services and support public sector agencies and commercial enterprises around the globe and are committed to delivering secure, efficient, and cost-effective solutions. DMI is recognized as a Top Workplace.