Lead and mentor a multi-shift Support Engineering team.
Refine the support journey for both customers and staff.
Define and monitor key performance indicators (KPIs).
Tenable is the Exposure Management company, helping organizations understand and reduce cyber risk. They support 65 percent of the Fortune 500 and 45 percent of the Global 2000, creating a culture of belonging, respect, and excellence.
Green Thumb Industries (GTI) is a cannabis consumer packaged goods company. We focus on improving people's lives through access to high-quality cannabis.
Own the Knowledge Platform, Knowledge Apps, CMS, and AI-powered knowledge distribution tools.
Drive the automation and intelligent maintenance of large-scale content systems.
Partner with content, engineering, design, legal, and GTM teams to build backend systems and frontend experiences.
Deel is an all-in-one payroll and HR platform for global teams, aiming to unlock global opportunity for every person, team, and business. As one of the largest globally distributed companies, their team of 7,000 spans more than 100 countries, fostering a connected and dynamic culture.
Lead complex software implementations and cross-functional initiatives.
Drive projects from SOW through delivery with speed, structure, and visibility.
Proactively identify risks before they become blockers in Kanban-based environments.
BlastPoint is a B2B data analytics startup that helps companies engage with customers more effectively by discovering the humans in their data and understanding customer journeys. Founded in 2016 by Carnegie Mellon Alumni, they are a tight-knit, forward-thinking team.
Lead cross-functional initiatives by developing and managing project plans, timelines, and task tracking.
Collaborate with business stakeholders and IT teams to gather and validate requirements, support development and testing.
Drive change management and communications by preparing updates, presentations, and stakeholder materials to support adoption.
J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk. They are growing and dynamic, offer a high-energy, collaborative environment that rewards hard work.
Own our flagship leadership development program, evolving it from a static framework into a living practice embedded in the flow of work.
Design and launch our "Manager 101" program, focusing on managing remotely, effective 1:1s, team rituals, and operational excellence—leveraging AI to provide just-in-time coaching and prompts.
Partner with People Partners to manage bi-annual upward feedback cycles, ensuring insights lead to actionable development for managers.
Chainguard is the secure foundation for software development and deployment. They provide guarded open source software, built from source and updated continuously, and helps organizations eliminate threats in their software supply chains. Founded by the industry's leading experts on open source software, security and cloud native development.
Lead, mentor, and develop Helpdesk Team Leads and support staff.
Oversee day-to-day IT support operations, including ticket queues, escalations, and service requests.
Analyze ticket trends and implement proactive solutions.
T3 Services Group is a national home services organization with locations across the U.S., providing Plumbing, Drains, HVAC, and Electrical services to residential customers. Our business is powered by phenomenal teammates who take pride in delivering 5-star service on every call.
Leading and overseeing complex IT programs and projects.
Defining the technical scope, plan, and schedule these programs.
Managing technical risks and monitoring program performance.
Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Lead the end-to-end delivery strategy for all TrainAI programs supporting the strategic client.
Act as the senior point of contact for the client’s program, product, engineering, procurement, and quality teams.
Own P&L for the strategic client’s account, including revenue forecasting, profitability, pricing models, and cost management.
RWS unlocks global understanding by growing the value of ideas, data, and content. They value every language and culture, celebrating difference, inclusivity, and diversity to make them strong.
Drive the execution of go-to-market (GTM) strategies for the CIO solutions portfolio tailored for the US Public Sector.
Champion customer engagement and ensure operational excellence through regionalized activation and measurable impact.
Enable and activate the field on all CIO solutions GTM plans, ensuring cohesive execution and alignment with business objectives.
ServiceNow, founded in 2004, is a global market leader in AI-enhanced technology. Their cloud-based platform connects people, systems, and processes for over 8,100 customers, including 85% of the Fortune 500®, empowering organizations to work smarter and faster.
Lead the delivery of end-to-end services for key customers, ensuring the successful and timely implementation of services.
Manage customer relationships, acting as the primary point of contact for all service-related matters.
Work closely with project managers, technical teams, and other stakeholders to ensure that service objectives are met.
Netrix Global provides the people, processes, and technology needed to run and scale modern, data-driven businesses that are always on and always secure. They work with clients of all sizes and specialize in solutions for healthcare, manufacturing, government, education, financial services, and legal industries.
Scale GitLab's engineering leadership by closing the gap between technical vision and day-to-day execution.
Partner with executive leadership and senior engineers to align a multi-year technical vision with product strategy.
Lead initiatives like AI transformation and internal GitLab AI and large language model (LLM) feature testing.
GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform , used by more than 100,000 organizations. They aim to enable everyone to contribute to and co-create the software that powers our world.
Own delivery of large, cross-functional initiatives across Cerebras’ AI training and inference platforms.
Partner with engineering, product, hardware, and infrastructure teams to define scope, priorities, and timelines.
Turn ambiguous goals into clear roadmaps, milestones, and measurable outcomes.
Cerebras Systems builds the world's largest AI chip, which is 56 times larger than GPUs. They empower machine learning users to effortlessly run large-scale ML applications, without the hassle of managing hundreds of GPUs or TPUs, and have a simple, non-corporate work culture that respects individual beliefs.
Establish and nurture strong relationships with VP and C-suite executives.
Work cross-functionally with stakeholders internally and externally.
Craft and deliver compelling presentations to executive audiences.
Gainsight is the AI-powered retention engine behind customer-centric companies. Their CustomerOS platform orchestrates the customer journey. They are a company of 2,000 plus employees that values innovation, collaboration, and solving real-world problems.
Deeply investigate and define customer challenges, gathering insights to inform the strategic direction of AI Agent deployment
Use data analysis and customer research to prioritize product features and improvements, ensuring each roadmap decision aligns with customer needs and operational goals
Drive seamless project execution through meticulous planning, clear communication, and proactive issue resolution, ensuring timely delivery of high-impact initiatives aligned with customer and business objectives
Smarter Technologies is an automation and insight platform for healthcare efficiency. As a leading AI-powered revenue cycle management (RCM) platform, they combine proprietary agentic agents, human-in-the-loop AI agents, clinical ontology, and global financial and administrative services.
Set the vision and strategic plan for Public Sector Customer Success.
Lead managers across Customer Success Management, Renewals Management, Solutions Architecture, US-based customer support, Professional Services, and cleared personnel.
Build and maintain strong executive-level relationships with military, federal agency, and intelligence community customers.
GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Own the full lifecycle of complex revenue programs.
Serve as a Subject Matter Expert (SME), providing deep insight and guidance.
Define long-term program roadmaps and manage interdependencies.
Jobgether utilizes an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly. They identify top-fitting candidates and share this shortlist directly with the hiring company, which manages final decisions.
RealPage is committed to creating an inclusive environment for all employees as an equal opportunity employer. They provide software and data analytics to the real estate industry to manage their properties and improve operating performance.
Lead and manage complex technical programs from inception through execution.
Collaborate with cross-functional teams to define program objectives, deliverables, and timelines.
Identify and mitigate potential risks and issues to ensure timely program delivery.
Allergan Aesthetics, an AbbVie company, develops, manufactures, and markets a portfolio of leading aesthetics brands and products including facial injectables, body contouring, plastics, and skin care. Allergan Aesthetics aims to consistently provide customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch.