Job Description
Drive the success of Fortune 500 customers by owning the customer relationship from adoption to renewal and expansion. Role responsibilities include: driving product utilization, optimizing configuration to maximize value, advocating internally for product improvements based on customer feedback, and showcasing business impact to customer executives in the form of Business Reviews.
Create a smooth transition from sales for new customers, and aligning with the customer’s executive sponsor during implementation; overseeing key milestones during implementation in partnership with Implementation Success Manager (ISM). Post go-live, conduct cadence calls to monitor and assess program health, along with project-managing the adoption of new/existing features & functionality. Partner with sales to identify opportunities to increase customer value–resulting in upsell/cross-sell/expansion.
About AppZen
AppZen is the leader in autonomous spend-to-pay software that processes information from thousands of data sources to understand enterprise spend at scale.