Account Manager – Renewals & Upsells

As an Account Manager – Renewals & Upsells, you will own a portfolio of high-value customer accounts, ensuring successful renewals and identifying opportunities to expand partnerships through strategic upselling. You will play a critical role in maintaining and growing recurring revenue, directly impacting the financial health and success of Nylas. Reporting to the Manager, Customer Success, you will engage proactively with customers to understand their business needs, articulate the value of Nylas solutions, and guide them through the renewal process with professionalism and care. You will manage negotiations, remove barriers to renewal, and collaborate cross-functionally with Product, Sales, and Support teams to drive customer satisfaction and long-term retention. This is a role for someone who thrives in a dynamic environment, takes ownership of revenue targets, and enjoys building trusted relationships with customers. We are looking for a resourceful, consultative, and results-driven professional who shares our passion for customer success and is excited to help scale Nylas’s growth through exceptional account management.