Portfolio Customer Success Manager

As a Portfolio Customer Success Manager, you will lead strategic customer success initiatives across a portfolio of high-value, complex customers. Your mission is to deliver a world-class customer experience that drives deep adoption, maximizes product utilization, and accelerates retention and expansion of LastPass solutions. You will serve as a trusted advisor and orchestrator of cross-functional programs that align customer outcomes with business growth. You will collaborate with Sales leadership to define and execute strategic engagement plans for your portfolio and with Product, Engineering, Marketing, and Customer Care to shape the customer journey, advocate for customer needs, and influence product direction. Building strong internal partnerships will be essential to driving scalable success across the organization. You will own the end-to-end success of complex, high-value customers, serving as their strategic advisor and primary point of contact throughout their lifecycle. Design and implement tailored engagement strategies aligned with each customer’s business objectives, driving adoption, utilization, retention, and expansion. Lead onboarding and maturity planning to ensure customers achieve First Value Attainment and progress toward full solution adoption. Use data and insights to proactively monitor customer health, identify risks and opportunities, and take action to improve outcomes.