Sr. Engagement Manager (Professional Services)
Benefits
Unlimited PTO
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Role Overview:
- Own the delivery of enterprise-level SaaS implementations from kickoff to completion.
- Partner with executive sponsors, IT leaders, and business stakeholders to align strategy with customer goals.
- Serve as a trusted strategic advisor across multiple workstreams.
Responsibilities:
- Lead complex implementations, manage project governance, and communicate progress to stakeholders.
- Track key milestones and KPIs, and coordinate seamless handoffs to Customer Success and Support.
- Develop reusable documentation and best practices to improve delivery scalability.
Qualifications:
- 6-8 years of experience in Professional Services or enterprise implementation roles within B2B SaaS.
- Proven success leading enterprise-scale implementations and managing multiple concurrent initiatives.
- Strong executive presence and experience engaging VP- and C-level stakeholders.
About Pendo:
- Founded in 2013 by former product managers to improve software experiences.
- Backed by top investors like Battery Ventures and Salesforce Ventures.
- Core values include Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.
Pendo
Pendo is a software company that helps product teams understand and improve user experience through product analytics and digital adoption. It is a fast-growing startup backed by top venture capital firms, with a hybrid work culture and a focus on delivering value to customers.