Evaluate Customer Success calls against quality rubrics to ensure high service standards
Identify communication and process gaps across calls and surface coaching opportunities
Partner with Success leadership to drive training and process improvements
Owner is the AI-native system that helps local business owners succeed, starting with restaurants, by powering their website, online ordering, CRM, and POS. The team is in the low hundreds, remote-first and global, with top talent from leading SMB software companies.
Conduct quality audits and validate provider data to ensure accuracy, integrity, and compliance with regulatory standards.
Analyze trends, investigate discrepancies, and recommend corrective actions to strengthen provider network operations.
Collaborate with cross-functional teams to document evidence, support accreditation reviews, and drive continuous improvement.
Alliance Health is a managed care organization that coordinates services for individuals with complex needs in North Carolina. They foster a collaborative, mission-driven culture focused on quality, compliance, and remote work flexibility.