Intake QA Coordinator

About the role:

• Review and audit intake cases to ensure accuracy, completeness, and compliance with quality standards.
• Monitor recorded calls via Balto and external call center systems to assess service quality and adherence to protocols.

Key responsibilities:

• Process and document returned cases, recontact unresponsive claimants within SLAs, and update case viability in Salesforce and third-party platforms.
• Collaborate with Intake, QA, and Operations teams to identify trends and recommend process improvements.

What we're looking for:

• Experience with quality assurance processes, including case reviews and call auditing, plus familiarity with Salesforce or Litify and Five9.
• Strong attention to detail, communication skills, and the ability to manage competing priorities in a fast-paced environment.

Benefits:

• Unlimited paid time off, uncapped quarterly profit-sharing bonuses, and a fully remote work environment.
• Company-covered Wellhub wellness benefit, work-from-home equipment budget, and US-based employees receive medical, dental, vision, and 401(k) benefits.