Operations Specialist - Pay&Card

Join the Binance Pay & Card team on a mission to transform digital payments with cutting-edge crypto payment solutions. As Operations Specialist, responsibilities include reviewing and analyzing cardholder dispute claims, gathering evidence, and communicating with users to ensure timely and fair resolutions. You will collaborate with partners and internal teams to resolve disputes within regulatory deadlines and identify potential fraud. Responsibilities includes monitoring merchant activity, analyzing data, and escalating suspicious patterns to protect the ecosystem. Key tasks are assisting in resolving critical card and pay program queries, working closely with cross-functional teams, leading process improvements, documenting SOPs, and performing operational tasks to enhance Pay & Card service efficiency.