Head of IT Support (Bilingual English–Spanish)

The IT Support Manager is responsible for overseeing and operating the full lifecycle of internal technology used by EFY employees. This includes device management (Mac & Windows), SaaS licensing, hardware operations, internal systems, and delivering fast, reliable and high-quality support. This role ensures stability, security, cost efficiency, and operational excellence across all internal tech touchpoints in a remote-first organization. Key responsibilities include device management, software & license management, hardware management, IT support operations, and security & compliance. Technical skills required include strong expertise with macOS and Windows environments, hands-on experience with MDM systems, and knowledge of SaaS license management and automation tools. Excellent communication and leadership skills are also essential.