Job Description
As a Customer Success Manager, you will be the main point of contact for providing guidance to our strategic customers. You will work with our customers to outline their key performance metrics and assist them in utilizing our platform to optimize their workflow, and help them reach their digital marketing goals. You will be a keen problem solver who can think quickly on their feet and diagnose customer issues. CSMs have consistently proven to be self-starters who thrive in a fast-paced environment and are confident to take control of customer conversations and provide clear guidance.
Nurture, expand and retain our Strategic customer base of customers spending over $15,000 in annual revenue. Understand clients' business and digital marketing goals, set expectations, and assess what they need to achieve full system adoption. Develop a customized strategic plan for clients and proactively monitor progress, providing necessary resources to increase lifetime customer value.
About Tebra
Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. Well over 100,000 providers trust Tebra to elevate their patient experience.