Delivery Process & MI Manager

As a Delivery Process & MI Manager, you will be responsible for delivery process management by designing and implementing standardized end-to-end delivery processes across regions and verticals, you will document best practices, workflows, and control points to ensure scalability and repeatability. Lead process alignment across cross-functional teams (Product, Tech, Legal, Finance, Ops, etc.)and maintain and update the Delivery Toolkit , including enhanced MPADs and SOPs. You will identify and resolve delivery bottlenecks, inefficiencies, or gaps in collaboration models. Management Information (MI) & Reporting responsibilities include defining and maintaining key performance indicators (KPIs) and OKRs for Delivery Solutions and Implementation, building and managing reporting dashboards (using tools like Tableau, Looker, or Excel), tracking delivery velocity, time-to-live, pipeline status, and post-launch performance. You will produce regular performance reports for leadership and cross-functional teams and support data-driven prioritization, capacity planning, and strategic planning.