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Responsibilities:

  • Answer inbound phone calls and messages on behalf of multiple law firms.
  • Act as first point of contact, setting a calm and friendly tone for clients and vendors.
  • Route calls to appropriate case managers or legal staff.

Qualifications:

  • Warm, confident communicator with professional phone presence.
  • Empathetic and patient when speaking with clients.
  • Organized and composed while handling high volume of inbound requests.

Why this role matters:

  • Ensures calls from stressed clients are answered by a compassionate human.
  • Protects client trust and prevents missed communications.
  • Core to delivering modern, white-labeled legal services at scale.

Finch Legal

Finch builds infrastructure to make justice accessible by automating consumer law, starting with personal injury. They've grown 10x, raised a $20M Series A backed by Sequoia and Redpoint, and prioritize human-led cases working with expert operators and AI.

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