Manager Complex CAT - Property

Position Summary:

• You lead the response to high-severity property claims after catastrophes, coordinating resources across multiple functions.
• You set the direction for complex claim handling, guide high-severity claim decisions, and ensure clear communication with policyholders.
• This is a strategic and hands-on leadership role that requires calm under pressure and a commitment to customer care.

Key Responsibilities:

• Develop and maintain catastrophe-response protocols, improve readiness, and strengthen organizational capacity for Mega CAT scenarios.
• Use digital tools, operational dashboards, and analytics to improve decision-making and response coordination.
• Manage a geographically dispersed team, handle surge operations, and travel to affected areas during active events.

Qualifications:

• Experience in complex claims handling and catastrophe response, with strong leadership and communication skills.
• Ability to work extended hours, weekends, and holidays during events, and travel rapidly to affected areas.
• Proficiency in using technology and data to drive improvements and adapt to changing conditions.

Benefits:

• Competitive compensation with bonus potential and flexibility to work from anywhere in the United States.
• Comprehensive benefits including medical, dental, vision, life, and pet insurance, plus a 401(k) retirement savings plan with company match.
• Paid time off, professional development opportunities, and wellness resources including free mental health coaching.