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About the Role:
- Define research processes and standards for Product, Design, and Marketing.
- Own the customer research panel end to end.
Collaboration:
- Partner with designers and PMs to turn customer evidence into decisions.
- Manage the research tool stack, vendors, and AI workflows.
Requirements:
- 8+ years of research operations experience plus people management.
- Thrive in ambiguity and use AI in daily work.
Mercury
Mercury is a fintech company providing banking services to businesses, with banking services offered through partner banks. It is a scaling organization that values democratized customer research across product, design, and marketing.