Plan and conduct usability testing and synthesize research to inform product decisions.
Contribute to research operations by building expert networks and managing files.
Collaborate with stakeholders to translate user insights into actionable priorities.
Pathstream is reshaping the way employees and managers on the frontlines excel in their careers through enterprise partnerships. The company fosters a transparent and social culture with a focus on challenging work and fast learning cycles.
Lead a small senior research team and set research direction for a platform used worldwide.
Personally conduct high-stakes, mixed-methods studies from framing through synthesis.
Build Voice of the Customer programs and scale rigorous research across teams.
HighLevel is an AI-powered business operating system that helps agencies, entrepreneurs and SMBs build, automate and scale their businesses. With over 2,000 team members across 10+ countries, it is a global, remote-first organization that values initiative, clarity and execution.
Own the core cashback process and ensure millions of users get rewarded accurately.
Analyse transaction data, build dashboards, and spot silent breakages before they erode trust.
Design merchant setups and fix issues using AI, internal tools, and outsourced teams.
Joko is an AI shopping app helping consumers save money with cashback, coupons, and price alerts. Founded in Paris, it's a certified B Corp with 120+ talents across Paris, Barcelona, and New York, scaling globally after reaching profitability.
Run open-ended research projects using the internet as the primary tool.
Turn messy findings into clean outputs: matrices, briefs, landscape maps.
Use AI tools aggressively and build lightweight tools when needed.
A private design studio building and supporting a portfolio of companies across software, hardware, hospitality, and more. An affiliate of Expa, it also runs an early-stage investment fund and a founder cohort program.
Walk us through your end-to-end process for running customer research.
Discuss the software tools you currently use and why you selected them.
Explain your budget allocation and purchasing triggers for new research platforms.
Terac is building the world's largest pool of vetted human experts for AI. Researchers, AI labs, and product teams use Terac to recruit, screen, and pay study participants across industries, languages, and skill sets.
Turn every customer message into clear, owned, and due-dated work using an internal scoping process.
Reproduce data and metric issues, gather evidence, and resolve directly or hand Engineering a clean, actionable ticket.
Monitor account KPIs, product usage, and trends to identify low engagement, risks, and opportunities for proactive follow-up.
Kairon is the execution layer for healthcare, turning fragmented claims and clinical data into workflows for ACOs and health networks to capture shared savings. We are a seed-stage team of under 10, AI-native by construction, working with live customers managing real patient populations.
Manage a high-volume, regionally aligned onboarding operations team across multiple countries.
Lead people and process improvements, including AI and automation adoption, to drive efficiency and quality.
Use data and operational judgement to solve complex problems and ensure compliance and service excellence.
Remote solves global employment challenges by enabling businesses to hire, pay, and manage international teams. As a fully remote company with employees on 6 continents, we foster a future-focused, innovative culture where async work and life balance are prioritized.
Own the human-in-the-loop layer of HUD's customer operations across data suppliers and buyers.
Build trust and resolve contract, onboarding, and platform blockers by working with internal owners.
Turn recurring customer issues and feedback into better processes and lightweight systems.
HUD builds reliable, fair, and open infrastructure for AI data, making data valuable for creators and trustworthy for labs. The company is a fast-growing team of ~25 researchers, engineers, and operators backed by $16M from top VCs and YC (W25).
Serve as the senior strategic lead for a flagship brand tracking program, building trusted relationships with senior client stakeholders.
Lead development of strategic insights and recommendations, translating complex datasets into compelling stories for executive audiences.
Champion AI-enabled tools and process improvements, while coaching and developing team members to elevate performance.
NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. With operations in 100+ markets covering more than 90% of the world's population, NIQ fosters an inclusive workplace that mirrors the diversity of the communities it serves.
Lead UX research strategy and execution for a product domain, partnering with Product and Design leads.
Drive discovery and usability studies using mixed methods, translating insights into product direction.
Incorporate AI into research workflows to accelerate and augment user insights.
Ancestry is the global leader in family history, connecting people with their past through DNA and billions of records. With millions of subscribers and a diverse, inclusive culture, the company values every person's story and flexible work.
Design and execute consumer research studies, including surveys, focus groups, and interviews.
Own and evolve the consumer segmentation framework to tailor messaging and strategy.
Translate data into actionable insights for product, marketing, and sales teams.
RYZE is on a mission to revolutionize the way people connect with wellness through thoughtful research and superfoods. We are a fully remote, global company looking for passionate individuals to help grow our impact and community.
Lead research across Core Banking and shape a coherent Personal Banking research strategy.
Partner with senior stakeholders to connect customer insights and influence strategic decisions.
Manage a team of 6-8 researchers and coach research leaders to maintain a high quality bar.
Monzo is a digital bank on a mission to make everyday money magical for everyone, offering current accounts, budgeting, and paid subscriptions. The company is customer-centric, with a culture that supports distributed working across the UK.
Lead and manage a team of 15-17 Study Management Associates to ensure best-in-class study execution.
Drive performance management, development, and training of direct reports in a global, remote team environment.
Support resource planning and process improvements to meet organizational goals and business continuity.
AbbVie discovers and delivers innovative medicines and solutions that solve serious health issues today and address medical challenges of tomorrow, focusing on therapeutic areas like immunology, oncology, and neuroscience. We are a global biopharmaceutical company with a large workforce and a culture that values integrity, innovation, and community service.
Lead complex custom research programs for globally recognized brands, from study design through final delivery.
Manage multiple concurrent projects while ensuring timelines, budgets, and quality standards are consistently met.
Develop compelling narratives and actionable recommendations from complex data sets to drive business decisions.
NIQ is the world's leading consumer intelligence company, delivering deep insights into consumer behavior. We operate in over 100 markets, covering 90% of the world's population, and are committed to fostering an inclusive workplace.
Review account activity and make informed decisions using AI-assisted analysis, balancing risk and customer needs.
Identify suspicious activity and fraud patterns while learning regulatory requirements and using AI tools.
Suggest process improvements, document findings, and collaborate cross-functionally to support scalable growth.
Tremendous is a global payout platform that enables businesses to send thousands of payments anywhere, for free. Trusted by 20,000 organizations, the company is profitable, fully remote, and maintains a high employee NPS.
Own the operating model improving AI-agent and human support performance, including building and governing agent operating procedures (AOPs).
Lead teams executing AOP governance, QA cadence, and knowledge management, partnering with Product and Quality Assurance.
Chair cross-functional triage assigning surfaced gaps to owners and due dates, and report on deflection and resolution quality.
Spring Health is a global mental health company on a mission to eliminate every barrier to mental health, using an AI-native platform that delivers personalized support across coaching, therapy, medication management, and specialty care. The company reaches more than 170 million people worldwide through employers, health plans, and partners, and fosters a culture where technology expands the reach, quality, and humanity of care.
Build and manage product operating rhythms, including planning cycles, product reviews, and recurring updates.
Own roadmap management, goal-setting, and performance tracking with measurable objectives.
Strengthen customer insights and develop product management capabilities through training and tooling.
The company is an engineering-led organization focused on developer tools and AI infrastructure. It is building a growing product organization and values practical systems, collaboration, and AI-driven workflows.
Drive AI-driven process innovation and continuous improvement across workflows.
Own the inbound flow of partner requests and decide what reaches firm leadership.
Run the firm's leadership cadence and prepare decision-ready briefings.
Sterlington PLLC is a full-service law firm focusing on complex corporate, litigation, executive compensation, and private wealth matters. We are a global remote-first firm committed to diversity and inclusion, where world-class talent has no boundaries.
Manage inbound inquiries, CRM records, and financial documents.
Coordinate schedules, follow-ups, and deal-flow operations.
Use AI tools to improve workflows and support scalable growth.
This role is posted on behalf of a partner company in the operations and investment sector. The company operates as a fully remote team, focusing on building scalable systems with a culture of autonomy and professionalism.
Define operational strategy and workflows for emerging and non-programmatic channels, partnering with cross-functional teams.
Drive AI-powered innovation by building automation models and eliminating manual friction in daily operations.
Own inventory content and documentation, ensuring accuracy and accessibility for both human and AI systems.
StackAdapt is a leading adtech company with an AI-powered marketing platform that empowers marketers to reach and convert audiences with precision. It has a diverse and inclusive team of collaborative individuals, recognized as a top workplace with awards for culture and innovation.