Customer Success Manager

As a Customer Success Manager at Close, you will virtually train and onboard new and existing customers. You will proactively reach out to high-potential new customers and research to identify high growth and at risk customers based in the U.S.. You will communicate effectively via multiple platforms (sms, call, email, Zoom, social) with all Close customers, including co-founders, executives, and sales teams. You'll work closely with Success and Sales teams on seamless customer transitions and identify expansion opportunities and upsell customers. You'll also host and manage recurring office hours, group trainings, and interactive demos to support many customers at once; including identifying customer content needs and create FAQs, white papers, videos. Additionally, you will communicate with customers in our online Community and via our Helpdesk software.